Tickets can be edited easily in two ways:
1. Tap to the staff avatar, input manager passwords, then pick the correct ticket then click details
2. Go to menu -> Manager, input the manager password, then choose the ticket you want to edit
Videos: https://drive.google.com/file/d/1S4I82f3GbKIatxEYAGItZ2t4uIqcI4n4/view?usp=share_link