Sometime the scanner stop working because the screen lose the focus and not able to detect the input from scanner. Don’t worry, just need to tap the scan active on simple view or expert view and you can scan like there is no tomorrow again.

Please contact dev team for this process

This is a rare case. Just simply close the app through menu -> exit program then open the program again.  It will work like magic.

1. There is also another case cashdrawer does not open when paying by cash, just connect the provided cable between printer and cashdrawer.
2. This is a hard issue if the user use their own printer. The big picture is try to tell the printer does not need to connect with cash drawer. POS software will handle that part. 
3.  Printer:
   • Go to menu start: type Printer & SCANNER -> Choose the printer -> printer properties: Preference:, make sure the media set to “No Cash Drawer”
   • 

There might a case that the menu got updated on POS but the user forgot to tap update booking in Services Menu

Please contact dev team for this process

1. You can download the link of sample file here and follow the pattern , then go to the service and import it.  https://www.mediafire.com/file/3ayqs9aw1tulrgv/HeropiMacmar_Service.csv/file 

1. There might be multiple cause of the problem, lets check step by step:
   1. Step 1: the feedback link is filled correctly: https://getabc.net/feedback
   2.  
   3. Step 2:
      Update booking on Shop Info and profile
      
   4. Step 3 : Update Booking in employees
   5. 
   6. Step 4: Update Booking in Services
   7. The booking link should be working now, you might need to check your phone internet or call support if these steps are not working

1. https://www.mediafire.com/file/m19ubg5jxsbnfyc/HeropiMacmar_employee.csv/file 
   1. Here is the sample file for employee , if you need to import will need to ask the dev team to import. There will be import button in the future. 
   2. Note: First Name = Display Name, Last Name = Full Name , admin = 1 , manager = 2, Employee =3 , active = 1, inactive = 0 . You can ignore the color part

You can mark Employee as “Unworking”, he will not appear on the screen of POS anymore, the profile will got hidden in Employees are. Please visit the link Employee management for more information. https://help.abcsalonsystem.com/kb/employee-setup/

Will need to call the Developer for delete the customer. Unfortunately, Customer delete is not allowed in current version.

Clover port is usually 12345 . Try to connect it. If its failed you will need to check:

1. are Both PC and Device is in the same network?
2. are the certificates are already installed visit this link for installing guide https://help.abcsalonsystem.com/kb/prepare-hardware-to-be-ready-for-pairing/ ?
3. If the Network Pay Display is turned on and server is running properly?
4. Call Support if you can’t solve it!

1. There might be a case where the menu was updated on the POS, but the user forgot to tap ‘Update Booking’ and ‘Update Check’ button. To execute the update correctly, restart the check-in screen.
2.  https://lk.macmarketing.us/abc is the link to download the app in case you might need it.

User might forget add customer to the ticket when checkout using the Simple View.

Please remember 4 steps:

1. 1. 1. Choose Employee 
      2. Choose Services
      3. Choose Customer
      4. Choose Payment

      As a result , customer will get points and record into the POS

Make it a habit to check your SMS balance first,

By following these basic steps:
1. Click the simple view
2. Go to the right corner of the screen to check the balance.

By tapping the same icon, you can also make a purchase.

– $.02 cents per every 1 SMS = 160 Character (Including the Business name and opt-out message)

• SMS Package:

$20 – 1000
$40 – 2000
$60 – 3000

Pax port is usually 10009. If the terminal ‘s POS Register is turned on, you can use the function get Pax Terminal Address if you input correct Device S/N. Then click Save /Connect

If its failed you will need to check:

1. are Both PC and Device is in the same network?
2. Are Broad POS App is turned on ?
3. Are terminals in external POS mode and connection is TCP/IP ?
4. Call Support if you can’t solve it!

a. For Clover, it can be edit easily through set up icon (Remember, its “Setup”, not “Setting”) ->  tip -> modify the tip %

b. For Pax, its easier to contact support to setup on build file

Within 60 seconds, the paid ticket will disappear. To review all the tickets, go to the manager if they were created on the same day.

If the ticket was created a week or a month ago. You can use the history Icon.

Click the pick date and you use the arrows to choose for the Year, Month and click on the date.